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  1. Surple
  2. FAQ

FAQ

  • What do the coloured bars on the energy charts represent?
  • What do the colours of the map markers on the Sites page represent?
  • Why isn't the Analytics page allowing me to overlay weather data?
  • Why are the cards on the Dashboard displaying NaN or Infinity?
  • How does the platform calculate my expected consumption?
  • Why can't I always see my expected consumption on charts?
  • I've been sent a link to an energy chart. Why can't I open it?
  • I have sub-meters. Can I connect this data to the platform?
  • How does the platform handle missing data?
  • How do I change my email or password?
  • What should I do if I've forgotten my password?
  • How do I update my email preferences?
  • Can I change my company code?
  • How do I delete my account?
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