The anomaly detection service automatically detects periods of unexpected energy consumption that isn't consistent with your historical usage patterns. Anomalies often represent times when a piece of equipment was faulty or where human behaviour resulted in an energy spike, such as someone leaving the lights on overnight. Keeping an eye on anomalies and acting quickly to resolve problems is one of the best ways to reduce your energy costs.
The anomaly detection and expected consumption services are not linked. The anomaly detection service notifies you of extreme energy consumption problems. In contrast, the expected consumption service gives you an overall picture of your sites energy usage patterns.
Anomalies appear as red bars on the Analytics page chart and are only visible at a half-hourly granularity while looking at one meter.
Anomaly detection is off by default when you sign up to Surple. You can turn the service on for specific meters by clicking edit in the Anomaly Detection panel's top right on the Alerts page.
When you turn the service on for a meter, a newsfeed post will be created when an anomaly is detected. Clicking this post visualises the unexpected consumption on the Analytics page. You will also receive an email describing where and when the anomaly occurred.
You can track the number of anomalies that have been identified over time from the Anomaly Detection panel on the Alerts page.
We understand that sometimes you'd like someone who isn't a user of Surple to receive updates when something goes wrong. That's why we've added the ability for you to assign contacts to meters. If you'd like other individuals to receive email notifications when an anomaly is detected, you can assign them to meters from the Assign Contacts tab on the Alerts page. Please note, though, that external contacts can only receive notifications for a maximum of 10 meters. To add someone as an additional recipient, you must have created them as a contact. New contacts can be created from the Preferences page.